Voice Over IP (VoIP)


Voice over IP from Loopback reinvents the way you use your phone by merging it with your high speed Internet connection. It converts your voice into data and uses your high speed Internet connection to send and receive calls. Connect your home or business with VoIP service from Loopback and start enjoying the remarkable voice quality, powerful new features, and comprehensive savings that Loopback can deliver.

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Whether you are a smaller, medium or larger organization; you have one or multiple locations; or you have mobile or remote employees, let us help you choose the Loopback VoIP calling service solution that is right for you.

  • Integrate voice and data lines
  • Ensure effective VoIP deployment & management
  • Facilitate communication among numerous branch locations & remote employees
  • Choose from a range of premises-based and hosted VoIP solutions

Product Offerings

PBX & Phone Systems
SIP and IAX Trunking
Interactive Voice Response (IVR)
Direct In Dial (DID)
Toll Free & Inbound Numbers
Local Number Portability (LNP)


SIP Trunks

SIP Trunking is a method of delivering telephone and other unified communications services over the Internet to customers that have SIP enabled private branch exchange (IP-PBX) solutions. SIP integrates your voice, video, data and internet service into a single line.

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The SIP Trunking Services from Loopback help you level the playing field, making it easier for small businesses to appear large and professional, and easier for large businesses to maintain a local presence. Either way, the most important feature of any system is that it be reliable and add to your bottom line. These are tailored for very inexpensive calling, Future-proof technology and ease of scalability, Ability to take your number with you if you travel or move offices, in case if one office has a network outage, calls will be routed to other offices or a different number etc.

Features At a Glance

Supportability for legacy PBX
Get started fairly quick
Bring your own bandwidth
Scalability without restrictions
Works with most of Telephony platforms
Leverage investments & reduce costs


IAX Trunks (Asterisk Users)

If you use asterisk, turn your asterisk platform into a powerful reseller solution with efficient inbound and outbound traffic routing through Loopback via the Asterisk IAX Trunk protocol.

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IAX is a single trunk between your Asterisk PBX box and Loopback’s telephony platforms, meaning that there are no complicated NAT issues which could cause call dropping or loss of media (ie no sound!). It is a protocol developed to VoIP and video transmission and it has interesting functionalities, for example, the possibility to send or receive dialplans.

Features At a Glance

No complicated NAT issues
Supportability for new codecs
Ideal for complex telephony scenarios
Audio and video calling
Highly extensible
Efficient encoding and decoding mechanism


Interactive Voice Response (IVR)

Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Improve the caller experience and deliver unmatched customer service using Loopback Inbound IVR Solution.

Put your business users in control of your IVR, design and build sophisticated speech-enabled IVR flows and leverage your CRM to personalize the customer experience. Setting up an IVR has just got better with Loopback, talk to us and get started.

Features At a Glance

Acts as a virtual receptionist
Multi-Language support
Analyse call interaction
Seamless integration with your PBX
Easy design and deployment
Update prompts and options with ease


Direct In Dial

Our Direct Inward Dialing (DID) phone numbers will connect directly to old PSTN networks while still providing the features and cost benefits of VoIP technology. Loopback provides international DID numbers and local Australian numbers attached to your VoIP service which is routable to a range of phone extensions assigned to each one of your employees without the need for separate phone lines. We provide an individual DID based on any Australian Geographic location and also a block of 100 x DID numbers.

Features At a Glance

Your choice of any AU Local number
Preference based call routing
Set same number as your outbound caller-id
Save cost of a switchboard operator
Handle incoming traffic more efficiently
Unique numbers for each employee


Toll Free & Inbound Numbers (13, 1300, 1800 Numbers)

The Toll free or 1800 numbers are ten-digit numbers where the call is free for the caller if dialed from any landline in Australia and mobile users are charged the rate determined by their service providers. These numbers are not restricted to a geographical area, are fully portable and provide you with a high level of call handling and routing flexibility.

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13, 1300 and 1800 Numbers gives your business a professional image, we help you setup a phone word that matches your brand for eg., 13 WORD, 1300 MYWORD or a patterned number such as 1300 777 777 which will make numbers more memorable to your customers thus increasing marketing response rates and is an excellent way for your business to promote its name, product or service. These are called smart numbers and are allocated through an online auction system by the Commonwealth Government agency the Australian Communications and Media Authority (ACMA).
13 Numbers are followed by four numbers or as a memorable phoneword and it can be a valuable marketing tool for your business as these numbers are easier for callers to remember, particularly if they can be linked to an organization’s name, product or function. The caller is charged a local call rate from any landline in Australia.

Features At a Glance

Route your Toll Free Number instantly
Increase flexibility & resiliency of call volume
Get a number easy to remember
Quality and reliable service
Makes the business truly mobile
After-hours Mode


Local Number Portability (LNP)

Port your number from another provider to Loopback for the total VoIP experience. We port from all call collection areas in Australia and have porting agreements with all accredited Telco’s.

Features At a Glance

Don’t lose your phone number
Quick and easy porting process
Individual numbers and range supported
Geographic location portability for VoIP
Low rates

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