Loopback Managed ICT Services gives you access to leading ICT infrastructure technologies, support and management expertise without needing a high initial capital investment or ongoing expenditures in technology upgrades. We manage and monitor your network, hardware, servers and applications on your premise or presence (data center / cloud) according to the terms of a service-level agreement (SLA) established to suit your business needs.
Our Managed ICT Services is tailored made for you and is the flexible extension of your operation when the cost of internal resources is too high, or you don’t have the experience or skills – or simply you don’t have the time.
To ensure that your Technology services delivery is accountable and reliable, our Managed services are categorized into four definitive offerings;
Benefits & Services Offerings
Reduce operating costs
Access to the latest technology
Ideal for changing business conditions
Guaranteed levels of support
Make IT budget stable and predictable
Fully Managed / Technology Specific
Term Based / Service on-demand
Fully Managed
This covers the overall Technology or the services, equipment and applications which are business critical or part of your core IT infrastructure, providing you with unlimited remote and on-site support (Melbourne CBD and inner suburbs) at a fixed monthly rate. Full accountability with no surprises.
Offerings at a Glance
Remarkable response & resolution time
We deliver a high quality client experience
Dedicated managed ICT service team
SOP to support your Technology needs
Flexibility to include or exclude IT services
Proactive Support and incident reporting
Technology Specific
A managed service around a specific technology such as Virtualization, Storage and Backup, Email System, Data Protection, Cloud Computing, Linux administration etc. Provides piece of mind that you have the best resources working on your specific Technology area.
Offerings at a Glance
You choose your service preference
Wide range of technology selection
Proactive Support and incident reporting
Short and Long Term Support Options
Fully trained and certified technologists
Term Based
To ensure all your critical systems are regularly maintained and serviced, this model is suitable for regular sites visits and agreed number of hours per support term (monthly to yearly).
Offerings at a Glance
Professional Service and Care
Guaranteed response time
Support services as per your preference
Cost effective and predictable
Short and Long Term Support Options
Service on-demand
Pre committed “just in case ad hoc service hours”. Has no SLA or Resolution Commitments. Relieves you from the need to raise a PO or approve urgent service work.
