IT Support

IT Support

Loopback has the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your Information and Communication technology infrastructure is the backbone of your business operation and also a framework to allow you to function and in today’s technology dependent economy – you cannot risk even a minor IT infrastructure fail.

Our ICT Support team understands how crucial is to ensure your infrastructure problems are pre-empted and resolved as quickly as possible, minimizing any impact on trading and profitability.

Please select one of the following Support service available from us.

Support Types

On-Site Support
Off-Site / Remote Support
Term Based Support
IT Support Sourcing
ICT Consultancy
Managed ICT Services

OnSite Support

On-Site Support

Let Loopback provide you with on-site service for IT, computer and network support.

Our flexible, certified and trained consultants are able to go onsite to help resolve more serious computer support issues that cannot be resolved using remote connection tools and/or over the telephone through the Help Desk.

Loopback will also schedule with you, regular on site visits where desktop computers, hardware devices and Network and System administration support and maintenance is required on a more frequent basis especially for organizations in the Melbourne CBD area and few Melbourne metropolitan areas that do not have an in-house network and computer support resource or need IT experts.

Offerings At a Glance

Support Team at your disposal – we come to you
Ideal for tasks which cannot be performed remotely
Fully trained and certified to work on your equipment
Superior onsite support in a cost-effective way
Access to a range of ICT Support Areas
Instant Service available for urgent issues

Remote Support

Off-Site / Remote Support

Remote support is used for various remote administration/support which allows our team of experienced technicians to remotely diagnose and fix the problem via the internet or over the phone where our technician could walk you through simple detailed steps to remedy it. However in instances where the solution is deemed too complicated we can dispatch a technician on site (On-site Support) to implement it.

The Off-site Support (Remote Assistance) is only available for software related issues and selected hardware and network components and mostly requires active network connection to work..

Offerings At a Glance

Remote management & monitoring
Support when it really counts
Proactive Support and System Maintenance
Quick Response, secure sessions
Wide range of technology and applications support
A Support Team as your Virtual Service Desk

Term Based Support

Term Based Support

With our ICT Support contract, take a full benefit of our flat rate Support services and take advantage of us as we strive to prevent downtime with our A1 team of on-demand support staffs. Our team is always looking out for your business and your goals, and can help you meet your IT needs as you expand. Our proactive maintenance can keep your IT investments running smoothly and our experienced support staff can assist your users with any technology-related issues and your business continues to function without a hitch.

Offerings At a Glance

Professional Service and Care
Guaranteed response time
Support services as per your preference
Short and Long Term Support Options
Cost effective and predictable

IT support Sourcing

IT Support Sourcing

A better approach to getting the best IT professionals.

Many of our customers have indicated that they need on-demand IT staffing. The question is, do you call a recruiter/agency? Or is it better to work with an organization that will stand behind their staffing — and ensure you the best support possible? If you have temporary IT staffing needs, call Loopback. With our team of network engineers, PC technicians, CIOs, and project managers, we can help you operate “lean” and remain agile.

Offerings At a Glance

Better resource planning
Partial or complete outsource model
No need to manage, train, certify and develop staff
We understand your business not just the technology
Access to wide range of technical skill-sets
Choose right resource at the right time

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