PBX & Phone Systems

Phone Systems

Loopback deliver reliable and flexible IP and Hybrid IP Phone Systems. Allied to that we focus on delivering cost savings as part of the overall offering. Our latest PBX’s provide Unified Communications as Standard along with SIP and IAX Trunk Connectivity. So whether you wish to purchase or lease a system for a small start-up or a large enterprise we have the solution for you.

Call us today on 1300 127001 for some practical advice on your Telephony Infrastructure.

Product Offerings

SOHO/SMB Phone Systems
Business PBX
Call Center / Auto Dialers
Premise based Phone Systems
Hosted / Cloud PBX
Telephony Hardware


Phone System

SOHO / SMB Edition

A phone system that allows you to do so much more than just transfer calls, put customers on hold and speed dial customers. Have business grade features and at the forefront of current technology. We are focused on delivering flexible and scalable small business phone solutions and telephone systems that will meet your business goals not just today but for tomorrow as well. You’ll be supported before and after implementation, it’s a worry free approach from Loopback, and also we help save you money with cost effective business call plans.

You have a business to run and profits to increase, have a better system in place and get benefited right away, contact us today to discuss your small business phone system and communication needs.

Features At a Glance

Dedicated Phone Numbers / DID per users
Call Park, Hold + Pickup, Transfer
Voicemail to Email
Auto Attendant
Music On Hold
Extension to Extension Dialing
Hunt Group


Phone System

Business Phone System

A turnkey solution for modern business telephony that you’ve been searching for..

Business grade PBX systems from Loopback provides everything you need to upgrade your business phone to the latest generation of Voice over IP telephony with an option to integrate your existing TDM/IP Telephony system for seemliness operations.

  • Highly reliable, dependable, business-grade service
  • High uptime
  • Numerous connected devices and trunks
  • Number Porting, easy traditional number and 1300/1800 and smart number provisioning
  • Multi-datacenter, multi-endpoint connectivity
  • Business service integration with phone system

Features At a Glance

Unified Communications
Advanced calling and routing features
Call Conferencing
Single or multiple receptionists
CRM and CTI integration
Highly scalable, multiple sites
Hassle free relocation
Seamless mobility


Phone System

Choosing a right place to house your Phone System

Deciding between a cloud-based (Cloud PBX) and Premises-based (On-site PBX) can be a daunting task.

Loopback can overcome this challenge for you ensuring that your business telephony needs are met and you get the greatest value for your investment.

There are many factors that come into play when deciding between a premises-based and hosted PBX. Each has its strengths and weaknesses. To make the best decision sign up for a free consultation with a Loopback PBX specialist.

What is Premises-based (On-site) PBX?
On-site PBX systems are owned or leased and maintained by the end user (or Loopback Managed ICT Services) with the physical equipment installed at your location. While setting up an on-site PBX, the system is customized to meet a business’s communication, integration and interoperability needs. This customization is attainable as the telephony engineer overseeing deployment can set it up according to the requirements of the business. There are certain benefits of these premise based PBX solutions over the hosted/cloud PBX such as;
  • Upfront cost projection
  • No monthly recurring charges
  • Total cost of ownership (TCO)
  • Pluggable to your current technology infrastructure
  • Keep your existing TDM or PSTN lines
  • Scalability etc.
What is Hosted (Cloud) PBX?
A hosted/Cloud PBX is a phone system that sits in the cloud (with Loopback, in one of the Australian secured Data Center). It provides your business with all of the features of a regular PBX system without the need to have a phone system box installed at your office premise /server room. You get flexibility, cost savings and the redundancy of the cloud without the need to invest in any equipment except advanced features and the dedicated link (for contact center or business with 30+ extensions) other than phone handsets at your end. Loopback will configure and manage the Cloud PBX for you, taking the complete hassle away from your IT department for maintaining the PBX.
There are certain benefits of these hosted/Cloud PBX solutions over the premised-based/on-site PBX such as; Low upfront investment, true cloud solution – No purchasing, maintenance and upgrades to worry about, quick and easy setup and deployment, multi-site capability – free inter-office calls, business grade features and other enormous capabilities of modern day telephony that you’ll wonder how you ever lived without.

Features At a Glance

Unified Communications
Advanced calling and routing features
Call Conferencing
Single or multiple receptionists
CRM and CTI integration
Highly scalable, multiple sites
Hassle free relocation
Seamless mobility


Dialer

Auto Dialer

If you are running a contact center, survey and telemarketing office, we have the right telephony solution for your contact over the phone process. If you want to setup an auto dialer or upgrade your contact center phone system to the latest generation of Voice over IP telephony with all the features and functionality you need, talk to Loopback today on 1300 127 001 about various dialer technologies that best fit for your business and contact center.

  • Increase productivity by increasing contact.
  • Live queue statistics and monitoring
  • Real time call flow monitoring and control
  • CRM and desktop telephony software integration
  • Powerful, customizable reporting
  • Call Quality Guaranteed
  • Multi-site Capable (Free Inter-office calls)

Features At a Glance

Inbound/Outbound – Blended Dialing
Adjust your Agent and call out ratio
Negative Connection Detection
Call back scheduling
Lead management
Support for Multiple Campaigns



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